Terms of Service

1. About These Terms

These Terms of Service apply to all purchases, bookings, enrolments, website use, digital products, online courses, mentoring programs, workshops, retreats, demonstrations, in-person training events and all other products and services supplied by Joni Bree Hodson, a sole trader operating as The FaceLift Facialist, ABN 98 979 630 838 ("we", "us" or "our").

By accessing our website, creating an account, making a purchase, enrolling in a course, booking a training or otherwise using our products or services, you agree to these Terms of Service.

These Terms should be read together with any product description, booking terms, checkout terms, invoice, payment schedule and the following policies:

• Privacy Policy
• Terms of Sale
• Refund and Cancellation Policy
• Payment Plan Terms
• Cookie Notice
• Treatment Disclaimer
• Professional Training Disclaimer

If product-specific terms conflict with these general Terms, the product-specific terms apply to the extent of the inconsistency. Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.

2. Eligibility and Authority

You must be at least 18 years old and legally capable of entering into a binding agreement to purchase or enrol in our products or services. If you use our website or purchase on behalf of a business, employer or other organisation, you confirm that you have authority to bind that organisation to these Terms.

We may request information reasonably necessary to verify your identity, professional status, eligibility, payment details or authority to make a purchase.

3. Website Use

You may use our website only for lawful purposes and in accordance with these Terms. You must not:

• use the website in a way that breaches any applicable law or infringes another person's rights;
• attempt to gain unauthorised access to any account, system, server or restricted content;
• introduce malicious code, automated scraping tools, bots or other technologies that interfere with the website;
• copy, republish, frame, mirror or commercially exploit website content without our written permission;
• misrepresent your identity, qualifications, affiliation or authority; or
• use the website to send unlawful, misleading, abusive or unsolicited communications.

We may update, suspend or withdraw any part of the website where reasonably necessary. We do not guarantee that the website will always be available, uninterrupted or free from technical errors.

4. Accounts and Login Security

You may need an account to access courses, communities, resources or other digital services. You are responsible for keeping your login details secure and for activity carried out through your account.

Accounts and course access are personal to the registered participant. You must not share login credentials, allow another person to use your account, or attempt to transfer access without our written approval.

Please notify us promptly at [email protected] if you believe your account has been accessed without authorisation. We may temporarily suspend access while we investigate a security or payment issue.

5. Products, Services and Availability

We aim to describe our products, courses, events and services accurately. Images, examples, schedules, speakers, modules, inclusions and delivery formats may be illustrative or may change where reasonably necessary.

All products and services are subject to availability. Submitting an order, booking or enrolment request does not guarantee acceptance. We may decline or cancel an order where there is a pricing error, suspected fraud, capacity issue, eligibility concern, technical error or other reasonable operational reason. If we cancel an accepted paid order and no suitable alternative is agreed, we will provide any remedy required by law.

6. Prices, Orders and Payment

Unless otherwise stated, prices are displayed in Australian dollars. Any applicable GST, processing charges or other unavoidable fees will be disclosed at checkout or on the relevant invoice before payment is confirmed.

You agree to provide complete and accurate billing and contact information. Payment must be made using an accepted payment method. Payments may be processed by third-party payment providers, including Stripe, and may be subject to their separate terms and privacy practices.

An order is accepted when we issue an order confirmation, grant access, confirm the booking or otherwise notify you that the purchase has been accepted. You should retain your order confirmation and receipt.

7. Online Courses and Digital Products

Digital access is provided only for the purchaser's personal professional development, unless we expressly approve another use in writing. Access instructions, duration, modules, downloads and technical requirements may vary by product and will be described on the relevant sales or checkout page.

Due to the digital nature of our courses and the immediate access provided to proprietary educational content and intellectual property, all online course purchases are final and are not refundable for change of mind, failure to complete the course, lack of time, failure to access the materials, or failure to utilise the course.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

You are responsible for having a suitable device, supported browser, reliable internet connection and any software reasonably required to access digital content. Please contact us promptly if you experience an access issue so that we can reasonably assist.

8. In-Person Trainings, Workshops and Events

The following cancellation terms apply unless different terms are clearly stated for a particular event:

• Cancellations made more than 14 days before the scheduled event may be transferred to a future training date, subject to availability and our approval.
• Cancellations made within 14 days of the event, including failure to attend on the day, are not eligible for a refund, except where a refund or other remedy is required by law.
• This policy reflects the significant costs incurred before each event, including venue hire, travel, accommodation, staffing, catering, printed materials, training kits, certificates and event preparation.
• Where applicable, participants will retain access to any online learning portal or digital course materials included with their booking.
• If we cancel or postpone an event, participants will be offered either a transfer to a future event or a full refund.

Event dates, venues, facilitators, schedules and inclusions may change where reasonably necessary. We will provide reasonable notice where practicable.

9. Bookings and Appointments

Bookings for treatments, consultations, demonstrations or other appointments may be subject to additional booking, cancellation, rescheduling, late-arrival, no-show, health-screening or consent requirements shown at the time of booking.

You are responsible for providing complete and accurate information relevant to the safe delivery of the service. Please review our Treatment Disclaimer and Refund and Cancellation Policy before booking.

10. Payment Plans

By selecting a payment plan, you agree to pay all scheduled instalments until the full purchase price has been paid.

Payment plans are not subscriptions and cannot be cancelled merely to avoid the remaining balance. This does not limit any cancellation or remedy available under applicable law.

Failure to make payments may result in suspension of access to your course, community or resources until your account is brought up to date.

We reserve the right to recover outstanding balances through lawful recovery processes where permitted by law. Any certificates, bonuses, ongoing access or additional benefits may be withheld until the account has been paid in full.

The amount due today, future instalment amounts, charge dates or frequency and total purchase price must be shown at checkout or in the payment schedule you accept. Please review our Payment Plan Terms for further details.

11. Professional Education Disclaimer

Our education is provided for professional development purposes only.

Unless expressly stated otherwise, our courses are not nationally recognised qualifications, government-accredited certifications or licences to practise.

Participants are solely responsible for ensuring they meet all licensing, registration, insurance, scope-of-practice and legal requirements applicable within their own country, state or profession before performing any techniques taught.

Completing a course, attending a demonstration or receiving a certificate of completion does not authorise a participant to diagnose, treat or provide services outside their qualifications or lawful professional scope. Please also review our Professional Training Disclaimer.

12. Health, Safety and Participation

You must follow reasonable health, safety, venue and facilitator instructions when participating in a treatment, demonstration, workshop, retreat or training event. You must disclose information reasonably relevant to your safe participation, including any condition, injury, pregnancy, recent surgery, allergy, medication or contraindication where applicable.

Our website and educational materials provide general information and do not replace personalised medical advice, diagnosis or treatment. You should obtain advice from an appropriately qualified health professional where required.

13. No Guaranteed Results

We do not guarantee any particular business, financial, treatment, client or aesthetic outcomes.

Results vary according to each participant's experience, qualifications, implementation, effort and individual circumstances.

Testimonials and case studies represent individual experiences only and should not be interpreted as guarantees of future results.

14. Intellectual Property

All course content, videos, manuals, workbooks, demonstrations, downloadable resources, educational materials, trademarks, branding, graphics, photographs and written content remain the exclusive intellectual property of Joni Bree Hodson or the relevant licensed owner.

Without our prior written permission, you must not:

• copy, reproduce or distribute any course material;
• share your login details or permit another person to access your account;
• record any live training, workshop, mentoring session or demonstration;
• upload course content to websites, cloud storage services, artificial intelligence platforms or file-sharing services;
• teach, license, resell, reproduce or create derivative courses based on our methods or materials; or
• use our branding, logos, images or course names for commercial purposes.

Any breach may result in immediate suspension or termination of access without a change-of-mind refund, and we reserve all legal rights available to protect our intellectual property. This does not affect any non-excludable rights you may have under applicable law.

15. Code of Conduct

You must communicate and participate respectfully. We reserve the right to suspend or remove a participant from an online course, mentoring program, retreat, workshop or live event where their behaviour is abusive, threatening, disruptive, discriminatory, defamatory, unlawful or otherwise materially interferes with the safety, wellbeing or learning experience of others.

Where reasonably practicable, we may provide a warning or an opportunity to correct the behaviour. Immediate removal may occur where necessary to protect a person, venue, community or service. Any refund entitlement will be determined under applicable law and the circumstances of the removal.

16. Third-Party Platforms and Links

Our website and services may rely on third-party providers for payments, communications, bookings, video hosting, course delivery, analytics or other functions. We may also link to third-party websites or resources.

We do not control third-party services and are not responsible for their independent content, availability, security or privacy practices. Your use of a third-party service may be governed by separate terms. Nothing in this section excludes liability that cannot lawfully be excluded.

17. Suspension and Termination

We may suspend or terminate access where reasonably necessary because of non-payment, account sharing, intellectual-property infringement, unlawful conduct, security risk, material breach of these Terms or conduct covered by the Code of Conduct.

Termination does not remove payment obligations that arose before termination. Clauses concerning intellectual property, outstanding payments, liability, dispute resolution and any provision intended by its nature to continue will survive termination.

18. Limitation of Liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded or limited under the Australian Consumer Law or another applicable law.

To the fullest extent permitted by law, our aggregate liability arising from a product or service is limited to the amount paid for the relevant product or service. We are not liable for indirect, incidental, consequential or special losses, including loss of income, profits, business opportunities, reputation or goodwill, except to the extent such liability cannot lawfully be excluded.

Where the Australian Consumer Law permits liability for a failure to comply with a consumer guarantee to be limited, our liability may be limited, at our option, to supplying the services again or paying the cost of having the services supplied again.

19. Force Majeure

We are not responsible for delays, cancellations or failure to perform our obligations where such events arise from circumstances beyond our reasonable control, including natural disasters, severe weather, pandemics, government restrictions, venue closures, transport disruptions, illness, emergencies, internet or platform outages, or other unforeseen events.

Where reasonably possible, affected services or events will be rescheduled or suitable alternatives offered. This clause does not remove any right or remedy that cannot lawfully be excluded.

20. Privacy and Communications

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, hold and disclose personal information.

We may send transactional communications needed to administer your account, purchase, booking, payment plan, event or course access. Marketing email or SMS communications are managed in accordance with applicable law and the preferences you provide. You may unsubscribe from marketing communications using the unsubscribe option provided or by contacting us.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, systems, business practices or legal obligations. The updated version will display a revised date.

Changes generally apply from the date they are published. We will not materially reduce rights attached to an existing paid purchase without reasonable notice or a lawful basis. Product-specific terms accepted at the time of purchase continue to apply to that purchase unless they are validly varied.

22. Severability, Waiver and Entire Agreement

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be read down to the minimum extent necessary or severed, and the remaining provisions will continue in effect.

A failure or delay in enforcing a right does not waive that right. These Terms, together with the policies and product-specific terms incorporated by reference, form the agreement between you and us concerning the relevant website use, purchase or service.

23. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Western Australia, Australia.

Any disputes arising from these Terms will be subject to the jurisdiction of the courts of Western Australia, except where another forum or jurisdiction is required by a law that cannot be excluded.

Before commencing formal proceedings, you and we agree to make a genuine effort to resolve the dispute by written communication. This does not prevent either party from seeking urgent relief or exercising a statutory right.

24. Contact Us

Questions, notices or complaints about these Terms may be sent to:

• Legal entity: Joni Bree Hodson
• Trading name: The FaceLift Facialist
• ABN: 98 979 630 838
• Business structure: Sole trader
• Address: 10 Gregory Street, Wembley WA 6014, Australia
• Email: [email protected]